Join Our Team at Rhinebeck Bank – Local. Involved. Responsive.

At Rhinebeck Bank, we are committed to delivering exceptional service and building strong relationships within our community. If you're a motivated individual who thrives in a fast-paced environment and is passionate about helping people, we want to hear from you!

We are currently seeking a Collector to join our team. In this role, you will be responsible for initiating, pursuing, and ensuring the prompt collection of delinquent loan accounts. You will serve as a key point of contact for customers who are behind on payments, working with them in a professional and courteous manner to find solutions.

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Key Responsibilities:

• Contact customers regarding delinquent loan payments via telephone and written correspondence

• Process delinquent loan payments accurately and efficiently

• Record all collection activities in the Bank’s computer system to ensure proper tracking and reporting

• Handle a high volume of phone calls while maintaining a positive and professional demeanor

• Adhere to Secondary Market guidelines and collection compliance standards

• Provide exceptional customer service, even in challenging situations

• Perform other duties as assigned by management

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Education & Experience Requirements:

• High School Diploma or equivalent

• Minimum of two (2) years of banking experience

• Strong communication and customer service skills

• Ability to handle sensitive situations with professionalism and discretion

• Familiarity with collection procedures and banking systems preferred

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What We Offer:

• Salary Ranges: $22.00 - $24.00

• Comprehensive Benefits Package

  • Medical, Dental, and Vision Insurance

  • 401(k) Retirement Plan with Company Match

  • Paid Time Off (PTO) and Paid Holidays

  • Employee Assistance Program (EAP)

  • Life and Disability Insurance

• Opportunities for Career Advancement and Development

  • Personalized coaching and mentoring

  • Supportive management and leadership

  • A collaborative and inclusive workplace culture

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Why Work at Rhinebeck Bank?

If you are talented, motivated, and results-driven, Rhinebeck Bank offers exciting career opportunities where your contributions will be recognized and supported. We value initiative, collaboration, and commitment—and we invest in the success of our people.

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Equal Opportunity Employer

Rhinebeck Bank is an Equal Opportunity / Affirmative Action Employer. We are committed to diversity and inclusion in the workplace and will not discriminate in employment practices on the basis of race, color, religion, sex, national origin, veteran or disability status, sexual orientation, gender identity, transgender status, or any other characteristic protected by applicable law.